Organizations are only “living” entities if the words are applied off the paper.
Faced with a myriad of choices that all seem to be priority one places pressure for fast decision making.
We start the year with a 3 part series with Sondra Lavoie, CSP, ASP, CHST, discussing communication with the boots on the ground. Sondra offers her vast knowledge of experience and skill as a safety professional to share how to bridge the barrier of respect and engagement with people who are at the point of operation. Success in building a positive rapport includes developing the relationship and caring, something the “boots on the ground” can detect very readily. The rewards are great with shared safety engagement and resolution to challenges only they experience and can see. Check out this episode to learn what and how.
In healthcare, we are groomed to believe that perfection is the holy grail to be sought after, at all cost.
At all costs isn’t a business strategy; rather, it erodes trust and burns people out. In safety, when the work process does not have safety process within, the pressure on performance does not align. Addressing unrealistic expectations and engaging stakeholders for resolution is a great way to improve performance at the right cost.
“One of the basic rules of the universe is that nothing is perfect. Perfection simply doesn’t exist…..Without imperfection, neither you nor I would exist.”
In business, the perfect company is rarely the successful company. Focusing on perfection can take attention away from customers, thus alienating the marketplace.