“If it’s ooey and gooey and not yours, don’t touch it (or inhale it, or let it land in your mouth).”– JT Parnell, Director of Service Operations
Success comes from the inside out. In order to change what is on the outside, you must first change what is on the inside.
Successful organizations consider the input and feedback from their customers as valuable: it is what helps them change and remain relevant in the marketplace.