“If it’s ooey and gooey and not yours, don’t touch it (or inhale it, or let it land in your mouth).”– JT Parnell, Director of Service Operations
Leaders grasp nettles.
Being a strong leader does not mean being difficult. Strength in leadership includes diligence in vision focus, nimble to adapt to your customer needs, learning as you go, and holding a positive character in response to hard decisions.




