“Success comes from the inside out. In order to change what is on the outside, you must first change what is on the inside.” – Idowu Koyenikan
Successful organizations consider the input and feedback from their customers as valuable: it is what helps them change and remain relevant in the marketplace. Safety, on the other hand, is often viewed as complete once a program is built or a training complete. Savvy safety professionals know that safety is dynamic, needing to change with the organization, and that requires the voice of the internal customer to make it successful.
