“Be curious, not judgmental”

Jul 15, 2022 | Friday Quotes

“Be curious, not judgmental”

– Ted Lasso

In business, it is easy to scapegoat clients that aren’t pleased. However, being judgmental can result in missed opportunities that would help improve the process, leading to greater customer satisfaction and retention. The same is true for safety: I can’t tell you how many times I’ve heard “they don’t care (anyway)” and “they don’t know (and they don’t want to know)” as reasons for staying the course. While it is difficult to obtain input to further align your safety process to your customer base, doing so can have far greater positive results.

Recent Quotes

I’ve missed more than 9000 shots in my career. I’ve lost almost 300 games. Twenty-six times I’ve been trusted to take the game-winning shot and missed. I’ve failed over and over and over again in my life. And that is why I succeed.

I’ve missed more than 9000 shots in my career. I’ve lost almost 300 games. Twenty-six times I’ve been trusted to take the game-winning shot and missed. I’ve failed over and over and over again in my life. And that is why I succeed.

Organizations, like people, are not infallible. To succeed requires diligence and, in some cases, grit. Safety integrated into the organization requires understanding the end user and how it will be used. Misses will happen: improve from each one.

read more