“If people like you, they’ll listen to you, but if people trust you, they’ll do business with you.”
– Zig Ziglar
Business is all about relationships, the foundation of which is trust. Trust is earned not only through what you say, it’s what you do. In safety, demonstrating that you care through your actions earns trust. And that’s when a key to business and safety success is realized: engagement.
Business and safety: many times the two clash; however, when the ideas of prevention are aligned with business focus, they become action.
While businesses have processes and procedures to accomplish the tasks that assure results, its leadership in allowing a positive culture to thrive that drives success. Positive cultures are safe cultures not only set by a safe work environment, they are set by people feeling it’s safe to bring up the tough things, not just what’s going right. Actions that demonstrate respect, trust, and value for each person’s contribution creates and sustains a great culture both in good times and bad.
To succeed in business requires tenacity and diligence. Success depends upon understanding the market and delivering the wants and needs in a manner that engages and increases uptake.