“If it’s ooey and gooey and not yours, don’t touch it (or inhale it, or let it land in your mouth).”– JT Parnell, Director of Service Operations
Focus on asking what else you can do, shifting from asking why something happened.
Business success comes from focusing forward: understanding the constant changes that occur in the marketplace while adapting processes to meet wants and needs. Building upon the knowledge of the past can incorporate key elements from lessons learned.




