Boretti, Inc.
Friday Quotes
“Success is not the key to happiness. Happiness is the key to success. If you love what you are doing, you will be successful.”
Leaders who start and sustain their businesses tend to have one thing in common: passion. Usually born of happiness, passion can transmit to customers as caring, which provides a positive interaction and results in retention.
“Train people well enough so they can leave, treat them well enough so they don’t want to.”
The biggest investment a business has is its human assets: in many ways, it’s also its biggest expense. But without the right people in the right place, a business can’t survive, let alone thrive.
“Courage is resistance to fear, mastery of fear – not absence of fear.”
The typical view of owning a business is being able to set your own time for completing work. But the reality is time is that of the customer coupled with the stress of ensuring the next check can cover all bills.
“Payment in gratuity is always accepted.”
The notion that business leaders are all about money is misplaced. The same can be said about safety leaders being all about compliance.
“There is nothing impossible to they who will try.”
Ask anyone who is or has been in business and whether it’s successful or not, they’re proud to tell you at least they tried. Leaders with the characteristics and skills we look up to believe that trying is the greatest catalyst to success.
“The road to success is always under construction.”
The idea of continuous improvement stems from learning as systems are implemented. Businesses that are successful learn from what they do well, and improve upon it as they move forward.
“The pessimist complains about the wind. The optimist expects it to change. The leader adjusts the sails.”
Being a leader in business takes more than a marketplace vision; it includes the ability to translate the organization’s products and services to fulfill the wants and needs of customers and empower workers to accomplish their goals.
“Nothing worth something is ever free.”
As my esteemed colleague Fay Feeney reminds me, ‘free’ is a four letter word. In business, free is usually an investment to initiate a relationship with a customer, and it comes with risk.
“On one hand, we have a difficult time not feeling guilty while at work, putting in ridiculously long hours, while our families need us at home.”
Dedication to the job and organization is a noble endeavor that comes with a cost. Our organizations are typically built upon this type of dedication, and the results can be seen in incident rates.
“The best authority is the one that’s never used.”
Authority, regardless of the organizational system, is something that can be abused, taken advantage of, or resides outside of the formal position holder.