Boretti, Inc.

Leaders who start and sustain their businesses tend to have one thing in common: passion. Usually born of happiness, passion can transmit to customers as caring, which provides a positive interaction and results in retention.

The biggest investment a business has is its human assets: in many ways, it’s also its biggest expense. But without the right people in the right place, a business can’t survive, let alone thrive.

The typical view of owning a business is being able to set your own time for completing work. But the reality is time is that of the customer coupled with the stress of ensuring the next check can cover all bills.

The notion that business leaders are all about money is misplaced. The same can be said about safety leaders being all about compliance.

Ask anyone who is or has been in business and whether it’s successful or not, they’re proud to tell you at least they tried. Leaders with the characteristics and skills we look up to believe that trying is the greatest catalyst to success.

The idea of continuous improvement stems from learning as systems are implemented. Businesses that are successful learn from what they do well, and improve upon it as they move forward.

Being a leader in business takes more than a marketplace vision; it includes the ability to translate the organization’s products and services to fulfill the wants and needs of customers and empower workers to accomplish their goals.

As my esteemed colleague Fay Feeney reminds me, ‘free’ is a four letter word. In business, free is usually an investment to initiate a relationship with a customer, and it comes with risk.

Dedication to the job and organization is a noble endeavor that comes with a cost. Our organizations are typically built upon this type of dedication, and the results can be seen in incident rates.

Authority, regardless of the organizational system, is something that can be abused, taken advantage of, or resides outside of the formal position holder.