“Customers will never love a company until the employees love it first.”
-Simon Sinek, Author, Start with Why
Organizational identity is reflected in culture, and culture is experienced through the behaviors of employees. Safety systems can be the foundation and the common thread for establishing and maintaining cultural identity. The key is based in safety expectations aligned with the company’s mission, while the safe behaviors demonstrated by employees in their actions reflect the organization’s values. That sets up the culture felt and appreciated by customers and employees alike.
Post by James Boretti, CEO/President of Boretti, Inc.