“Don’t tell people how to do things; tell them what to do and let them surprise you with their results.” – George S. Patton Jr.
The entrepreneur who started the business poured blood, sweat and tears into making it successful. It’s hard to let go, and that leads to micromanaging. The value of hiring the right talent takes the business further, allowing for a diversity of ways to improve and expand. Focusing on the what results in the richness of empowerment and engagement in the process: that creates talent value. In safety, allowing the what to drive the process leads to success.




