“Customer service is not a department, it’s everyone’s job.”

Feb 20, 2021 | Friday Quotes

“Customer service is not a department, it’s everyone’s job”
How our customers experience us will determine the success we achieve. If we are safety problem solvers with multiple right answers that address the unique needs and wants our customers have, they will continue buying from us. If we try to solve safety problems by fitting the organization’s methodologies into our safety process, we are setting up frustration. Alignment with customer goals doesn’t mean compromising safety values: it means being creative to make them fit in for success.
Photo by Hassan OUAJBIR on Unsplash

Recent Quotes

I’ve missed more than 9000 shots in my career. I’ve lost almost 300 games. Twenty-six times I’ve been trusted to take the game-winning shot and missed. I’ve failed over and over and over again in my life. And that is why I succeed.

I’ve missed more than 9000 shots in my career. I’ve lost almost 300 games. Twenty-six times I’ve been trusted to take the game-winning shot and missed. I’ve failed over and over and over again in my life. And that is why I succeed.

Organizations, like people, are not infallible. To succeed requires diligence and, in some cases, grit. Safety integrated into the organization requires understanding the end user and how it will be used. Misses will happen: improve from each one.

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