“In healthcare, we are groomed to believe that perfection is the holy grail to be sought after, at all cost.” — Grace Marin, MSN, MBA, RN, CPXP, Founder & President of PX Coaching, LTD
At all costs isn’t a business strategy; rather, it erodes trust and burns people out. In safety, when the work process does not have safety process within, the pressure on performance does not align. Addressing unrealistic expectations and engaging stakeholders for resolution is a great way to improve performance at the right cost.