“An incident is just the tip of the iceberg, a sign of a much larger problem below the surface.”– Don Brown
“Success is not the key to happiness. Happiness is the key to success. If you love what you are doing, you will be successful.”
Leaders who start and sustain their businesses tend to have one thing in common: passion. Usually born of happiness, passion can transmit to customers as caring, which provides a positive interaction and results in retention.