“What are we doing this for?” – Jose Perez, Director Corporate EHS, Wonderful Co
Focus and understanding of what we’re doing provides the purpose and direction for why we lead. It gives our businesses and work meaning. In safety, leadership means safety for our customers: senior leaders and employees are our customers. Having an open door policy only means something if you go out that door: you can’t serve others if it requires them to come to you (well said, Jose).
In business, access barriers, process challenges, capacity and resources are constant when adapting to market wants and needs.
Successful organizations consider the input and feedback from their customers as valuable: it is what helps them change and remain relevant in the marketplace.
Risks in business are not perceived as something to avoid; rather, action is taken based upon the acceptable calculated level. The risks of opportunity yield positive outcomes. Using safety to further a business effort is a risk worth taking.